FAQs
General Information
What are wheatbags?
Wheatbags are cotton or linen fabric bags filled with wheat that can be heated in the microwave. They provide soothing warmth, easing muscle tension and promoting relaxation. Wheatbags can also be used as cold packs by placing them in the freezer, making them a versatile addition to your self-care routine.
How do I use a wheatbag?
To use your wheatbag, spread it out evenly and place it in the microwave for 2 minutes on high. Ensure the microwave turntable is rotating for even heating. After heating, test the wheatbag’s temperature—remember, it may feel warmer as the heat spreads. If needed, you can heat it for an additional 30 seconds.
Can I use a wheatbag as a cold pack?
Yes! Simply store your wheatbag in the freezer and use it as a cold pack to help with sprains, strains, or to cool down quickly.
Are your products made in Australia?
We are proud to say that our products are designed and handmade in Australia. Some fabric and items used in production may be sourced from overseas, but we ensure all products meet our high standards.
Are your products eco-friendly?
Absolutely. We use natural cotton and water-based inks to reduce our environmental impact. Our commitment to sustainability extends to our packaging and production processes, ensuring minimal waste.
Are your wheatbags and eye pillows scented?
We offer both scented and unscented options. Our wheatbags can be infused with lavender and clove, while our eye pillows are available with lavender and rose scents.
Can I wash WBL product?
Because wheatbags, neck heat packs, wrap around heat packs and eyepillows are filled with wheat and lupins, they should not be fully submerged in water. Spot clean them with a damp cloth and allow them to dry completely before storing. Eye masks can be gently hand-washed in cold water to maintain their shape.
Can I heat the eye pillows?
Yes, our eye pillows can be heated and used as mini wheatbags. Microwave for 30-60 seconds, but avoid placing a hot eye pillow directly over your eyes.
What if I don’t have a microwave?
We do not recommend using an oven to heat your wheatbag, as it is not as safe as a microwave. An unattended wheatbag in an oven can overheat or catch fire.
Any other safety tips?
- Do not overheat your wheatbag; 2-3 minutes in the microwave is sufficient.
- Always test the temperature before placing the wheatbag on your skin.
- If your wheatbag emits a burnt or overcooked smell, it’s time to replace it.
Retail Orders
How much is shipping on retail orders?
We offer a flat rate of $10 for shipping Australia-wide. Enjoy free shipping on all orders over $100. For faster delivery, you can choose Express Shipping at $15.
Do you ship internationally?
At this time, we only ship within Australia.
How long will it take to receive my retail order?
We keep a small amount of stock on hand, allowing us to ship most retail orders the next business day. Delivery times vary depending on your location, with standard shipping typically taking 2-7 business days.
Can I pick up my order?
Yes, you can collect your order from our warehouse at 1/118 Main Road, Clayton South VIC 3169. Simply select the "Pick Up" option at checkout.
Wholesale Orders
Do you offer wholesale?
Yes, we offer wholesale options. Please fill out our wholesale signup form or contact us at hello@wheatbagslove.com.au for more information.
How long will it take to receive my wholesale order?
While we keep a small amount of stock, most wholesale orders are handmade to order. Please allow up to 5 business days for your order to be dispatched, with additional transit time depending on your location.
What are the shipping options for wholesale orders?
We offer a range of carriers for wholesale orders across Australia. If your shipping quote seems high, contact us, and we can explore custom carrier options to provide a better rate. Please email us at hello@wheatbagslove.com.au with any questions.
Can I pick up my wholesale order?
Yes, wholesale orders can be collected from our warehouse at 1/118 Main Road, Clayton South VIC 3169. Select the "Pick Up" option at checkout.
Do you offer custom orders, including different sizes, custom branding, designs, or packaging?
Yes, we can accommodate custom orders, including varying product sizes, custom branding, unique designs, and special packaging options. We’re happy to work with you to create products that meet your specific needs. Please email us at hello@wheatbagslove.com.au with your requirements or questions, and we’ll get back to you as soon as possible.
Other Questions
I’m an artist interested in collaborating with Wheatbags Love. How can I get involved?
We are always on the lookout for new artists to collaborate with on our next range. If you’re interested, please email us at hello@wheatbagslove.com.au with your portfolio or social media handles. If we think you’d be a great fit, we’ll be in touch.